There are currently 13 entries in the Services and Procedures wiki.
Wiki diadikasies.gr is a knowledge base that is continuously enriched with new public sector services. It was created by the Organization of Open Technologies (EELLAK), and it works with the model of crowdsourcing as wikipedia. Employees from the public sector document in a structured way the services they provide, as well as the procedures followed until the complete provision of each service. Each service is a wikipedia-based entry that contains: the official title of the service, a brief description, all relevant legislation in which it is based, a table with the necessary forms and / or electronic forms, a table with the procedures for providing the step, any co-competent administrative units and the registries updated for the provision of the service.
The wiki is intended for use by citizens and civil servants who are responsible for the processes and implement the services offered by the organization to which they work. The purpose of recording the procedures is to have better information for end-users and the elimination of the inconvenience they often experience and to improve the provision of similar public services so that the same services are offered with the same procedures throughout the Greek public administration.
At the same time, the structured documentation of the procedures followed for the provision of services will lead to simplifying procedures, reducing bureaucracy and increasing public sector performance. Lastly, we aspire to contribute to the efficient transition from manual to digital service provision.
- What is the wiki of services and processes, what are its goals?
- I am a citizen and I want to know about a particular service that I am interested in.
- I am a civil servant, I have attended a training seminar, and I want to update and / or enter an entry.
- I am a civil servant, I have not attended an educational seminar, and I want to know myself to import entries.
- I am a manager of a public body and I want to organize a wiki tutorial for my organization's staff.
More information on using the wiki can be found in the links: New Users and User Manual. All wiki content is licensed under the Creative Commons BY-SA.All templates, lemms and multimedia (images, videos, sounds) that are not related to public domain services and processes and appear in this wiki, are the source of Greek and English Wikipedia.